Orders will average 5-7 business days (there may be a slight delay in shipping due to the pandemic). We ship USPS priority and the tracking will be sent to your email once your order dispatches.
After placing your order you will receive a tracking number once the package is shipped. You can use this number to track the progress of your order. Please allow 24-48 hours after receiving your tracking number to track your order. Your signature is required, please look out for your package!
We will accept returns in exchange for store credit only. In order to qualify for an exchange for store credit, the hair must be in new condition. It must be as we sent it to you and not distorted. You cannot run your hands through textures other than straight or we will not be able to accept it. We must be able to resell the hair in perfect condition. It cannot be worn or taken out of bundle form. It must be in it's original form. All exchange credit will be of the final purchase price on your original receipt within 7 days of purchase. The shipping fee is nonrefundable.
Once again, All purchases are final. We do not issue refunds for cancellations we will only give a credit to use on your next order. For exchanges, the hair must be returned in its original new, unused, unwashed, unaltered and all tags must be attached, packaged, and in new condition for exchange credit. We will need you to send your original receipt back. We will not exchange it without the original receipt. You will receive an invoice via email and also a receipt located in the purchase package. We will need the receipt inside the packaging before we issue an exchange credit.
We will only exchange 1 time. Please contact us at and we will forward you exchange instructions. We recommend that you send your package via US Postal Insured Priority Mail as we are not responsible for lost packages. We recommend using a tracking method when shipping back hair.
Exchange credit will be processed between 2-5 days. If you know what you will like to exchange for we recommend that you advise us before returning the hair. We will process your exchange and new order all at once.
When ordering please ensure the correct address. Tress Settaz will apply for a $10.00 undeliverable order and corrections to shipping addressed caused by customer error.
Please return hair in exchange for store credit to:
PO Box 43303
Philadelphia PA, 19129